Can't find your email with your passes? 
You should receive your passes from zootickets@es10.si.edu. If you don't see them in your main inbox, please check your spam folder. If you're having trouble finding the email, you can also view your tickets by returning to the Smithsonian's National Zoo and Conservation Biology Institute's website and click on "Access Your Passes."

Refunds/Cancelations
Please note that refunds for paid parking passes are available until the day before your reservation. Same-day parking refunds are not available.

Exchanges
Paid Parking Passes can be exchanged online here, if there is a parking available for your new visit date. You do not need to change your free entry passes with this option.
If you would like to exchange free entry passes or member passes with or without parking, please fill out the form below.

Group Tickets
For parties of 15 or more, Group Reservations are required. Please visit our Group Entry Page to begin your reservation.